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Marketplace Startup Insurance: Scaling Trust & Safety

Comprehensive insurance for two-sided marketplaces & platforms. Protect your platform, your users, and your growth—from Seed to IPO.

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Marketplace Challenge: Managing Multi-Party Risk

When something goes wrong on a marketplace, the platform often gets named—by buyers, sellers, providers, brands, or regulators. You need coverage that matches how marketplace claims unfold.

User-to-User Liability

Protection for claims involving bodily injury or property damage connected to platform-facilitated transactions.

Trust & Safety Failures

Liability allegations tied to screening, verification, onboarding, or moderation workflows.

Platform Performance

Claims tied to outages, ranking changes, listing errors, payment flow issues, or other product failures that impact users.

The Marketplace Risk Triggers

The Enterprise Seller Onboarding

Major brands require you to name them as an Additional Insured and carry higher limits before joining the platform.

The Trust & Safety Incident

A single high-profile incident drives user churn, press attention, and third-party demands.

The Contractor Growth Curve

As you scale supply, worker classification and employment-related allegations become more common.

Our Packages That Protect Your Marketplace

Pre-Seed & Seed

Pre-Seed & Seed

Core protection for you and your product

What's included

  • General third-party claims (CGL)
  • Protects you and leadership decisions (D&O)
  • Protects you if your tech fails or causes a claim (Tech E&O)
  • Protects you if data is exposed or systems are breached (Cyber)
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Series A

Series A

Protect you, your board, and help you close bigger deals

What's included

  • Protects you and leadership decisions (D&O)
  • Protects you if your tech fails or causes a claim (Tech E&O)
  • Protects you for general third-party claims (CGL)
  • Protects you for marketing/content claims (Media)
  • Protects you from employee-related claims (EPLI)
  • Protects you if data is exposed or systems are breached (Cyber)
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Growth Stage

Growth Stage

Protection for leadership risk, transactions, and scale

What's included

  • Everything in Series A, with stage appropriate limits
  • Protects you for benefit plan responsibilities (Fiduciary)
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Critical Coverages for the Marketplace Stack

Technology errors & omissions

Technology errors & omissions

Covers professional liability arising from technology products or services.

Cyber

Cyber

Covers hacking, ransomware, and data privacy claims.

Media liability

Media liability

Covers content, advertising, and intellectual property risks.

Directors & officers

Directors & officers

Covers claims related to management decisions and corporate governance.

Marketplace Claims Scenarios

The Automated Ban

Your moderator incorrectly flags and bans a high-volume seller. They bring a claim for lost income and reputational harm.

The “Negligent Referral”

A service provider causes property damage during a booked job. The buyer names the platform, alleging failures in vetting or screening.

The Classification Lawsuit

A group of contractors alleges misclassification and seeks damages and benefits.

Explore our services

AI insurance

AI insurance

Stay ahead with AI liability coverage, model risk protection, and IP defense.

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Fintech

Fintech

Explore the crossroads of fintech with focused insights on money transfer, regulation, and digital asset security.

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Marketplace

Marketplace

Insurance for Marketplaces & Platforms. Safeguard your platform and users while navigating the gig economy's risks.

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Health-tech

Health-tech

HIPAA-compliant insurance to protect your business against data breaches and regulatory fines.

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SaaS

SaaS

Scale confidently with coverage tailored for software companies, from E&O to cyber liability.

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FAQ

Marketplace startups need Technology Errors & Omissions (E&O) for platform performance claims, Cyber Liability for user data protection, General Liability for bodily injury and property damage connected to platform transactions, and Directors & Officers (D&O) insurance. With Corgi, platforms facilitating payments should also consider Crime/Fidelity coverage for transaction fraud.
Trust and safety coverage protects marketplace platforms from claims arising from user interactions facilitated by the platform. This includes allegations of negligent screening or vetting of providers, failure to moderate harmful content, inadequate identity verification, and liability when a transaction leads to injury, property damage, or financial loss for a user — Corgi's marketplace package is built for that multi-party exposure.
Yes. As marketplaces scale, requiring sellers or service providers to carry their own insurance reduces platform exposure. Many enterprise sellers and brands also require the platform to name them as Additional Insured on your Corgi policy. Structuring these requirements early helps manage risk as your supply side grows.
Marketplace platforms need cyber coverage for user data breaches across both sides of the marketplace, payment card data protection under PCI-DSS, account takeover and credential theft incidents, and business interruption from platform outages. Platforms handling sensitive user information like identity documents or financial data need Corgi's higher coverage limits.
General liability for marketplaces covers bodily injury and property damage claims connected to platform-facilitated transactions. Unlike traditional businesses, marketplace GL must account for vicarious liability when a user is harmed by a service provider the platform matched them with — Corgi structures coverage to address the unique multi-party nature of marketplace claims.
Trust-and-safety incidents — harassment between users, content moderation failures, fraudulent listings, and disputes over completed transactions — typically draw on General Liability for bodily injury and property damage and Media Liability for defamation, IP, and content-moderation claims. Standard policies often exclude these without a marketplace-specific endorsement. Corgi writes platform coverage with affirmative trust-and-safety wording so the gap doesn't surprise you mid-incident.
Plaintiffs routinely name the platform alongside the individual user when something goes wrong, even when the platform didn't directly cause the harm. Defending those claims falls under General Liability and, when the allegation involves content or speech, Media Liability. Section 230 helps in the U.S. but is not a substitute for insurance — you still pay defense costs, and Corgi structures coverage to absorb them.
Effectively yes — the platform's own policy needs to respond to claims from either side. Most marketplaces also require sellers or service providers to carry their own insurance once they reach a certain volume, and to name the platform as Additional Insured. That structure pushes supply-side risk back to providers while the platform retains the catastrophic and brand-level exposure. Corgi helps design that hybrid risk allocation as part of placement.
Digital-goods platforms lean heavier on cyber, media liability, and Tech E&O because the product is information and access. Physical-goods marketplaces add Product Liability inside General Liability and frequently need Hired & Non-Owned Auto when delivery, drivers, or warehousing are involved. The COI you'll be asked for from enterprise sellers also looks different — Corgi tunes the structure to match.

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Explore coverage for other industries: AI, Fintech, Health-Tech, SaaS | All Startup Insurance